Holiday Inn Express - Springfield Downtown, an IHG Hotel

The location was perfect for what we needed. The moms and the kids went to the Dr. Suisse and the other museums, the men went to the casino and watched the football game. And we could walk to both. The rooms were large and comfortable! It was nice not being cramped in a room. Asked for a crib, it came within minutes. The best part of our service was Jessica, the staff member who checked us in. As the guys were not back yet from the casino, I wanted to check us in but could not because the rooms were in the men's names. This made me a little on the frustrated side, however, she explained the policy and even though she could tell I was not happy at first, she continued to be professional and stayed in a positive mood. There was no way you could be upset with Jessica, she was amazing. Jessica was also great with the kids while we were waiting in the lobby for the guys to get there. Breakfast was also a plus. The breakfast was good and fresh.

the staff were all very friendly. The king bed was pillowy soft like a cloud, very comfortable for us, actually it was awesome! The bathroom was very clean and all the towels were pleasantly soft. the room in general was very nice which was very appreciative.

Location is actually like the reviews, really close to a lot... especially with what we had to get sorted out while there. The room was surprisingly pretty good. the beds were great. Bonus was the free breakfast which they class as continental yet you had the choice of omelettes, sausages, pancakes and more. My son and I were well looked after by the staff there...Really appreciate our time there...thank you 🙏

My room was larger than I had expected, with four Windows, a large desk, and plenty of room for luggage. The room was soundproof, the street was quiet, and I slept well. In addition, the hotel has a public laundry room, you can buy laundry powder at the front desk. by the way: Breakfast is simple but enough. I give it a 10 because this hotel totally lives up to its price and even goes above and beyond.

The hotel is updated. Everything seemed new. The TV was bigger than the hotels I usually stay in. They had dispensers by the sink and in the shower with shampoo, conditioner, etc. The breakfast had many options that included sausage and omelets. They had black-out shades which kept the light out. The room was good-sized. There was a fridge and microwave. They had a Keurig for coffee in the room. It was not loud. It was walking distance to where we needed to go in downtown Springfield. The staff was friendly. The mattress was not the best I have slept on, but it was comfortable and I slept well.